Refund & Return Policy.

For Coffee & Fresh Products

Coffee and plants are perishable and personal, and because of this we don’t accept returns on these items.

However, if your order arrives damaged or something isn’t right, please get in touch once you get your delivery. We’ll do our best to make it right—whether that’s a replacement, store credit, or a refund.

For Plants

Plants are living things, and they may vary slightly from the photos on our website. We carefully pack and deliver them to keep them safe and happy.

If a plant arrives unhealthy or damaged:

• Let us know within 24–48 hours

• Include a photo of the issue.

• We’ll assess the situation and offer a replacement, store credit, or refund if applicable.

We can’t accept returns for:

• Changes of mind.

• Natural variation (slight size, shape, or color differences).

For Accessories & Merchandise

If you ordered any non-perishable items (like mugs, bags, or tools):

• Returns are accepted within 14 days.

• Items must be unused and in original condition.

• Buyer is responsible for return shipping unless the item is faulty.

To Request a Refund or Exchange

Email us at hello@thegardenercoffee.com with:

• Your order number

• A brief explanation

• A photo (if applicable)

We’re a small business and want you to feel good about your experience. If something didn’t meet expectations, we’re always happy to chat and help.